Support SAP EWM and WM on L2
Support of SAP Support in Warehouses
Support the organization to meet Service Level Agreements and to deliver in time and high quality
Support the organization into proactive Problem Management
Ensure rules, procedures and processes of Governance are kept and he comes up with corrective action in case of need
- Analyzing and solving of 1st and 2nd level support tasks in standardized processes
- Creating or forwarding of not solvable support tickets to 3rd level support
- Provide root cause analysis on 2nd level Incidents
- Hands on Processing of Service Requests, Incidents and Change Requests(minor) for local warehouse
- Creation of documentation for solutions and training of Key Users, Super User in 1st level support
- Creation of documentation for support calls and invoicing
- Escalation of programming errors to development
- Support Test management and approval for CR’s between Local support and 3rd level support
- Support Governance Authorization concept and License Management
- Analyze Coding, debugging SAP Processes
- Monitor and Analyze IT processes and validate to improve them
- Report on the Service Quality regular to the Service Manager

College diploma or university degree in the field of Business Informatics, Logistics or comparable working experience
Beneficial certification in SAP ERP Modules Consultancy EWM, LES-WM, MM, SD

On 2nd Level responsible for processing and coordination of appropriate and timely responses to incident and problem reports, including change requests for help to appropriate functions for resolution due to SLA’s
Support Change management
Proactively supporting to increase maturity in the ITSM areas

To be considered for this position you must have valid rights to work and live in India.

Schenker India PVT LTD. Hiring For Team lead SAP Support at Gurgaon, Haryana Full Time

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