If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
What We Do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
The SAS Cloud team delivers Hosted SAS Solutions across a global footprint of cloud providers and delivers more localized Remote Managed Services in strategic global locations. This is a global delivery and support team that is tightly matrixed with other regional service delivery Centers of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.
What You’ll Do
This position has primary responsibility of the ongoing 24×365 service and support of new and established customers SAS Solutions for SAS Cloud customers. In addition to the primary function, this Manger will also have responsibility for resources within the Application Operations Pune office, assigned to APAC SAS Cloud customers/service delivery.
The Daily Major Activities Of These Teams Include
In addition to the day-to-day operational management of the team, this role will interface with local and global leadership and act as an escalation point for the operational aspects of the Shared Services Center in Pune, India.
As an active member of the Pune SAS Cloud leadership team, you shall lead the Application Operations team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global Product R&D, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our SAS Cloud Hosted and Remote Managed Service environments.
You will guide and lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.
What We’re Looking For
Primary Responsibilities
Essential Skills
The Nice To Haves
SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.
Additional Information
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law . Also view the supplement EEO is the Law , and the notice Pay Transparency
Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant’s education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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