Full Job DescriptionWhat we offer
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SUMMARY
SAP Labs India is the leading provider of high-quality IT support & services to international SAP customers. Currently we are looking for an Associate Support Consultant with technical expertise to support SAP Business One. SAP Business One is a single integrated business management application for small and medium businesses including all core business functions: Accounting and financials, Sales and customer relationship management, Purchasing and operations, Inventory and distribution, Financial Reporting and Budgeting.
ROLE
In a support capacity, you will have the following key responsibilities:
Troubleshooting complex 3rd and 4th level issues reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels.
Evaluating the impact of the reported issues on our client’s business
Liaising with Development Teams to identify bugs and missing product functionality
Documenting solutions to known issues.
Participating in internal projects that drive Support Automation and Partner Enablement
ROLE REQUIREMENT:
Min 3 year experience of supporting SAP Business One customers (Preferred)
Shift Timings: Day Shift (8:30 am to 5:30 pm)/Mid Shift (2:00 pm to 10:30 pm)
You will be required to work in shifts on need basis
Database Management System Administration (SQL Server) and query language
Knowledge and experience in virtualization technologies particularly VMware and/or Citrix
Experience with Windows Server OS platforms and tools like Performance or resource monitor
Knowledge of database concepts such as SQL locks, deadlocks, indexing etc.
Experience with troubleshooting database performance issues using tools such as profiler, DMVs
Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
Programming background preferably (VB, VC++ or Java).
Good problem solving & analytical ability.
Good customer focus & interpersonal skills.
Good communication skills.
QUALIFICATION
BCA/MCA/B Tech (Computer Science).
SAP Business One SDK certified (Mandatory)
LOCATION: Gurgaon
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:299450 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time |