Full Job DescriptionWhat we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Job Title: Support Associate – Product Support
SAP Product support
Support associate
SAP Product Support is a global organization of more than 2000 people who handle customer support
incidents (24×7), provide proactive services, and share knowledge with customers to deliver first-class
support for the complete SAP portfolio.
The role description below lists the primary responsibilities for a Support Associate as part of the SAP
Product Support Bangalore team.
EXPECTATIONS AND RESPONSIBILITIES
Key responsibilities include:
1) Incident Solving
Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents,
documentation, WIKI, or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutionsAchieve a good level of customer satisfactionAttend e-Learning Lessons, Remote Learning Sessions, Classroom Training and CoachingShare and document knowledge through creation of WIKI entries and Knowledge Base articles
2) Additional Tasks
Participate in weekend support/ 24×7 support activitiesReport errors to development organizationsParticipate in Knowledge Management (WIKI content, Knowledge Base Articles)
IDEAL CANDIDATE PROFILE
Bachelor’s Degree or Master’s Degree in Computer Science, Software Engineering, or an
Engineering discipline
Overall 1+ years of experience in CloudProblem Solving & Communication SkillsWillingness to take the initiative to contribute beyond your own responsibilitiesBasic knowledge of Success Factor Talent is added advantage.Customer handling experience
Location: Bangalore
Work Area: SAP Product Support
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:304701 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Graduate | Employment Type: Regular Full Time |