Full Job DescriptionWhat we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
The Customer Experience Account Executive (AE) is responsible for selling the world’s best Customer Engagement software suite to lare conglomerates -Indian customers. Your top priority is to position SAP Cloud solutions to help organizations improve the way they market, sell to and service their customers.
The solution portfolio is market leading and consistently recognized as having the best product vision. That vision is to help organizations improve the way they market, sell to and service their customers. SAP has over 40 years’ experience improving supply chains and Enterprise Resource Management to more than 200 million users worldwide. The CX portfolio builds on that tradition and leverages a world class reputation as a “go to” company when you need things done correctly.
Responsibilities
Results driven – You will focus your energy on high return and profitable opportunities. You will execute against a plan, adjusting appropriately as the climate dictates. Motivating others and understanding how to effectively utilize resources to achieve your end state vision is essential, as is tenacity and a high level of comfort prospecting.
Problem solver – Your primary objective is to identify new customer opportunities by recognizing challenges that you can help solve. You will utilize knowledge of best practices and trends to position SAP as a trusted advisor and critical business partner. Perseverance in the face of adversity is critical.
Communication – You will develop a deep understanding of the customers’ needs through effective questioning and listening skills. You will deliver clear, concise presentations with enthusiasm and passion, demonstrating knowledge of SAP solitons and services. By restates main concepts and gaining agreement from customers on actionable next steps you will ensure alignment with all stakeholders and consistently advance a sale.
Engagement with C-level Executives – You must be adept at gaining access to senior managers by proving your relevance. You will skillfully interact with decision makers, including C-level executives while demonstrating responsible decision making in stressful or unexpected situations.
Solution & domain knowledge – You must quickly develop a broad and solid understanding of the key CX solutions so that you may articulate the business value of each with customers. Your ability to actively demonstrate knowledge of competition and domain to proactively position SAP CX against competitive forces is essential.
Negotiation – You will be professional under pressure and demonstrates responsible decision making in stressful or unexpected situations. Conflict should be resolved in ways that create value and leads to new opportunities. You will seek to understand the roles of all parties involved in a negotiation and anticipate their tactics, motivations, sensitivities and intentions. Business decisions will be based on experience, wisdom, and thorough understanding of the situation. You will gain confidence by being trustworthy.
Relationships – You will build effective relationships with your peers, managers and co-workers across the entire SAP Enterprise. Your communications will be timely and considerate. You will strive to be a valued member of every team engagement.
Qualification
Bachelor’s degree in related fields (Business / Engineering or Technology)
Strong experience in CX domain
7 to 12 yrs of industry experience is a must.
Works with the Sales Manager and team to develop and execute programs to drive pipeline & close deals with focus towards Northern and Eastern India
Works with the Regional VAT to educate target accounts on the solution set and conducts account planning for strategic deals.
Works to uncover and run sales cycles-based opportunities as directed by the Regional Sales Lead.
Works with VAT team on sales campaigns.
Works to attain various sales objectives related to securing new business opportunities within named customers.
Develops sales best practices securing repeatable and expansive opportunities across named accounts
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:302254 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time |