SAP Hiring for SAP Fieldglass – Cloud Technical Support Associate (SQL) at Bengaluru, Karnataka Full Time

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Position Description:
The Cloud Technical Services Group is currently seeking a Technical Support Associate to provide back end/technical support for all users of the SAP Fieldglass application, our proprietary services procurement application.

The successful candidate must be comfortable working, creating and editing SQL (preferably T-SQL) on a daily basis to resolve systems issues. Good analytical, critical thinking and troubleshooting skills are essential to help resolve application, environment & data system issues.

Responsibilities:
Providing exceptional support to internal teams regarding any system issues that have been escalated to the Cloud Technical Services Team in accordance with Service Level Agreements.
Collect, analyse and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities.
Properly document results of analysis and obtain internal team and external clients/partners’ sign-off on solutions and/or processes.
Partner with various internal teams such as Development, QA, DBA’s and Professional Services.
Become an expert in all facets of the SAP Fieldglass proprietary services procurement application.

Experience / Role Requirements:
B.E./B.Tech or M.Tech in Computer Science or equivalent.3-5 years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision.Knowledge of Java code would be highly desired.Good analytical skills with the ability to translate business requirements into quality technical solutions.Candidates must have the ability to react to customer needs and requests through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly committing to tasks and meeting deadlines while demonstrating the ability to balance multiple priorities simultaneously.
About the Team:
SAP Fieldglass provides a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs.

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SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:299417 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Graduate | Employment Type: Regular Full Time |