Full Job DescriptionRequisition ID: 291285
Work Area: Consulting and Professional Services
Expected Travel: 0 – 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
SUMMARY
SAP Ariba is the world’s business commerce network. We help companies extend their business commerce processes into the Cloud, where they can use our Procurement solutions and the Ariba Network to find opportunities to cut costs, reduce risk, and grow revenue through better collaboration with trading partners.
THE ROLE
The primary function of the Technical Support Engineer in Critical Incident Support is to provide dependable and timely resolution for complex software issues related to the Ariba product area. The Engineer also possesses a strong focus on customer service and communication that results in an exceptional user experience and also uses the knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution.
In-depth understanding of cloud technologies and related aspects of life cycle management.
Demonstrates competency with the full suite of SAP Ariba Solutions, understanding and proficiency of procurement business process and integration topics.
Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions
Provide on-call support during weekends as required by a rotational schedule
ROLE REQUIREMENTS
An understanding of object-oriented methodologies and programming in Java.
Knowledge in Ariba Procurement will be an added advantage
Education: Graduation / Post Graduation from reputed colleges/universities. Engineering background
Experience:4-8 Years of experience
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]).
Successful candidates might be required to undergo a background verification with an external vendor.