SAP Hiring for IT Technology Services Senior Specialist at Pune, Maharashtra Full Time

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Summary:
We are looking for a smart and dynamic expert to join our Cloud Application Services team in SAP. Candidate is expected to have technical understanding of the SAP Products / Applications, with strong leadership skills. The candidate is expected to participate in customer discussions with stakeholders from multiple levels of Management as well as collaborate with multiple partner teams, along with excellent presentation and customer handling skills.

PURPOSE AND OBJECTIVES

Enterprise Cloud Services (ECS) maximizes the success of customers with their SAP solutions in managed, private, and public cloud area. Cloud Application Services is part of the ECS organization and helps customers to accelerate their Innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The SAP CAS organization is focusing on managed service delivery across the SAP product portfolio for applications, managed security, and testing.

The Cloud Application Services unit is responsible for running SAP’s applications that helps our customers with their business transformation and business continuity.

Expectation & Tasks

Candidate is expected to perform following tasks as part of the role:

Deep dive expertise in area of service management

Support customer’s Intelligent Enterprise transformation by acting as trusted advisor in area of release and deployment management across SAP Applications

Escalation point for deployment management related issues

Understand customer business, service management processes and associated challenges & suggest continuous improvement (CI) solutions and innovation

Help develop release strategies & plans for the deployment and support of SAP Applications

Attend customer meetings for Release Management service delivery customer kick off, governance and workshops as required.

Focus on Customer Satisfaction with delivery improvements

Service Escalation Management – focused on release management and execution

Identify optimization potential from a perspective of building proficiency on customer accounts

Prompt in identification and highlighting risks to senior management with mitigation and remediation plan

Occasional need to work on weekends or Non-business times based on criticality

Maintain Release and deployment process operational conformance to established quality, regulatory and contractual requirements.

Aware of the global standards defined by the ALM Operations Process Owners

Collaborate with the business process owners/experts

Knowledge regarding the used ALM tools related to their specific ALM process

Standardize and harmonize the ALM functionality in the company support IT projects in ALM architecture and design

Manage the ALM experts of the respective ALM process.

Required Skills:
B.Tech / B.Eng./ MBA from a well reputed institute

Total Experience of 6+ Years in Application Monitoring – Release Management, ALM

Proficient understanding of SAP technologies and applications

Experience in positioning the Services Package to a global business.

Leading customer workshops for the Release Management – Fit Gap Sessions & Realization and support assignments

Worked for Global Customers across different industries

Must be able to translate client business needs to business requirements

Self-driven and dedicated to continuous learning

Good analytical and solution-oriented thinking

Strong interpersonal & Team collaboration skills to work effectively in international and virtual teams

Excellent verbal & written communication skills

Proficiency with MS Office Suite (Word, Excel, PowerPoint)

Preferable

Graduate in Engineering / Computer science / Information systems

Experience with customers across diversified industries

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:301352 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time |