Full Job DescriptionRequisition ID:300189
Work Area: Software-Development Operations
Expected Travel: 0 – 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T1
Hiring Manager: Navneet Singh
Recruiter Name: Mohammed Fahad
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Purpose and Objective
SAP AIS is a global organization dedicated to delivering innovative solutions to meet our customers unique business process needs in the area of governance, risk and compliance.
With development and support centers across SAP Locations, we are able to leverage a global model that utilizes the specific strengths of each location.
GRC is developing a suite of completely new products based on the latest technology SAP has in its stack. We will also closely co-operate with partner applications, delivering a true GRC framework
Expectation and task
Make GRC solutions a Success with SAP Customers Worldwide
Support GRC customers on new releases and existing releases
Maintenance and Message solving: Analysis of customer and internal messages. Differentiate between customizing errors, program errors, development requests and consultancy. Contribute to de-escalation of escalated customer messages and customers. Improve product quality and participate in development activities as part of product maintenance (e.g. quality improvement projects and program corrections). Be able to handle difficult customers and communicate effectively the action plan and next steps for the solution independently. Be conversant with the message solving and maintenance processes.
Co-operate closely with development as well as other support organizations for subsequent corrections and developments (e.g. Up/Down porting of notes, increasing the solution share of Primary Support, etc.). Willingness to provide on call duties.
Product Ownership: Take on responsibility for the product (design, coding, documentation, etc.). Stabilize and improve the product (topic/sub-topic). Maintain notes and knowledge base. Handover execution.
Mentor role: Take responsibility for mentoring new employees. Help, organize and motivate other colleagues. Ensure that the new employees are well trained on the AIS procedures and processes (Quality aspects/HR policies/Admin, etc.)Review the work done by the team members and suggest improvements, if any.
Should be able to work in highly motivated team environment
Take complete ownership of Product and has potential to address customer issues and queries
Skills And competencies
Sound Fundamentals of Computer ScienceGood hands on experience with SAP technologies like ABAP, WebDynpro for ABAP, ABAP OO,Sound Analytical and problem solving skillsVery Good Communications skillsAbility to handle customer expectations & escalationsPrior Knowledge of GRC, UI5, Fiori is an added advantage
Work Experience and Education
B.Tech. / B.E. / MCA / M.Tech. with 65% and above
1 – 3 years of development & support experience
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]).
Successful candidates might be required to undergo a background verification with an external vendor.