Salesforce Hiring for Senior Program Manager at Hyderabad, Telangana Full Time

Job Responsibilty

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success Group

Job Details
Come join Tableau’s growing and diverse Community, Knowledge, and Insights team as we seek to rapidly innovate the customer self help experience. The Tableau Community sets our business apart and is loved by employees and customers alike. As such we are looking for someone to bring fresh ideas, perspectives, and best practices to lead and grow this community into new channels and technologies. You will spend your time building relationships with Tableau teams and community members across the globe, and delivering new methods of self help that have real and measurable results. You are comfortable collaborating with your peers and asking questions to bring together common business threads into unique customer experiences. We are looking for someone with a customer first mindset ready to jump in and have a profound business impact as we enter a new phase in Tableau’s Customer Self Help offerings.

Primary Responsibilities:
Discover and implement new methods for customer self help across the customer experience and product lifecycle
Use data, dashboards, and reports to monitor the health of self help programs, find new business opportunities, and prove the impact of your programs
Align and influence cross-functional teams to agreed upon objectives, KPIs, and outcomes for new and existing programs
Oversee the day-to-day management & operations of self help programs and initiatives
Partner with customer engagement teams to devise strategies that grow the awareness and reputation of Tableau’s self help programs
Partner with customer facing teams (Marketing, Product, Support, etc.) to make sure we are aligned and leveraging all necessary parties to ensure self help success
Proactively build and expand business relationships which enable us to support, develop, and improve the customer self help experience

The ideal candidate will have:
A passion for Tableau, our values, and especially the role the Tableau Community plays in our success
A proven ability to generate trust and build relationships
The ability to quickly build momentum on a program and sustain it
A significant understanding of Tableau products and community in order to influence strategic and value discussions
Ability to develop new processes and lead improvements across the customer self help experience
Ability to multi-task, keep multiple threads in progress at a time, deal with conflict and drive to solution
Ability to handle ambiguity effectively and exercise flexibility to quickly change priorities as needed
Excellent communication skills; comfortable communicating in writing or presenting to stakeholders and/or senior leadership on topics from branch and environment health reporting to release status
Strong analytical and problem solving skills

Desired skills and experience:
Strong interpersonal skills, with demonstrated ability to work effectively and collaboratively with diverse and global team members and external parties operating virtually
Ability to lead large engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage escalations.
5+ years experience in a Program Management role
Demonstrated program leadership skills, with direct responsibility for managing project teams, budget, and schedule.
Demonstrated negotiation, conflict management, and leadership skills.
Demonstrated history of delivering successful programs that result in measurable business value
Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
PMP Certification preferred
Tableau Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
Tableau will operate independently under the Tableau brand, driving forward a continued focus on our mission, our customers and our Tableau Community. The acquisition closed on August 1, 2019, and Tableau is a wholly-owned subsidiary of salesforce.com, inc.
#LI-VR1

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.