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Products and Technology
Industries Cloud is a rapidly growing, strategic business for Salesforce. The Industries Product team is chartered to deliver deep vertical CRM products – disrupting each industry, one by one. We bring the most innovative customer success platform that is designed and built for a specific industry. We are looking for a Product Management professional to drive the next chapter of our growth. We have multiple successful Industries Products and are looking to expand.
We are looking for someone who has spent several years in enterprise software or consumer Product Management and focused on customer engagement / analytics applications across multiple industries.
Design and deliver new features that improve product usage, grow the business, and make customers happy
Create and prioritize a multi-release feature roadmap, in collaboration with customer success, sales, and engineering
Own our product Point of View and directional roadmap including how it works with/leverages internal and external partner integrations.
Engage with customers, partners, and ISVs, along with product teams from across Salesforce to prioritize the right features
Represent Salesforce as a product expert at customer interactions, industry and corporate events, and through community sites and social media.
Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer’s voice into the creation process. Own requirements, specifications, and release plans. Own demos.
Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders.
Ability to work in a team of other PMs who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.
Work across Salesforce and the various teams / clouds on hands-on Proof of concepts for newer features and architect them along with engineering
Expertise in customer engagement applications, analytical applications, business intelligence, and data management
3-5 years of product management experience with demonstrated ability to discover opportunities, define and deliver products
Experience with Tableau, Tableau CRM (Einstein Analytics) or other business intelligence tools a definite plus
Have led development of an end-to-end product development lifecycle from concept to release
Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build and deploy web and mobile applications.
Leadership – proven ability to set a vision, excite and lead (directly and/or by influence) cross-functional multidisciplinary teams composed of world-class product managers, UX designers, engineers, writers, QA and work closely with other stakeholders (marketing, security, legal, services, support, etc.) – providing guidance and direction to achieve the product vision
Effective communicator – Communicates well with engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their product to diverse external audiences (customers, partners, and analysts); strong ability to convince and influence
Entrepreneurial mindset, possess a high energy level to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions.
Everything else that matters:
Bachelor’s Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership rolesExperience with Agile methodologies such as User Centered Design, Lean Startup, Scrum, etcMBA preferredA sense of humor, and grace under pressure
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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