Salesforce Hiring for Developer Support Engineer at Mumbai, Maharashtra Full Time

Salesforce

Developer Support Engineer

Full time

Industry

Technology

Salary

Paid

Date posted

October 24, 2021

Starting Date

October 23, 2021

Preferred Skills

Verbal Communication

Written Communication

Adaptablility

Engineering

Information Technology (IT)

Computer Science

HTML

JavaScript

SQL

Field of Education

Computer Science

Level of Education

Bachelors

Salesforce

Salesforce.com, Inc. (styled in its logo as salesƒorce; abbreviated usually as SF or SFDC) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development.

Job Summary

Salesforce is hiring experienced and passionate people to join our fast growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

What you’ll do

• Own the complete end-to-end customer support experience
• Provide prompt, detailed analysis of technical challenges and business issues
• Provide customer satisfaction and deliver great experience
• Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
• Take ownership of customer issues through to resolution – including troubleshooting, internal communication and providing guidance on recommended best practices
• Create and maintain Knowledge Base Articles both for internal and external audiences
• Open and continuous collaboration with your team to increase team spirit and team efficiency

What we’re looking for

• Customer-focused or previous customer-facing experience
• Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience
• Ability to effectively prioritise, multi-task, and perform well under pressure
• Knows how/when to escalate customer issues as required
• Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl
• Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
• Understanding of database concepts and SQL
• Excellent written and verbal communication skills
• Comfortable interacting with other departments and management – Ability to work with different internal teams (other departments managements)
• Ability to communicate technical concepts clearly and effectively
• Fluent in English/French
• Location: Ireland (Dublin) must be willing to relocate

Desired Skills/Experience:

• Experience working in Technical Support
• Previous experience with Salesforce and its technologies
• Any official Salesforce Certification
• Familiarity with Trailhead or a Trailhead Ranger status
• CRM domain knowledge
• VisualForce and Apex knowledge
• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
• Experience with Eclipse IDE and ANT
• Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.
• Additional Language Proficiency a bonus