Roadcast Tech Solutions Pvt Ltd Looking for Customer Service Assistant at Delhi, Delhi Full Time

Greetings to all,

At RoadCast, we are building the world’s most advanced logistics automation platform. We partner with organisations to offer them a complete mobility management suite to help them scale their business faster than ever.

RoadCast’s technology expertise has been successful in helping our customers create efficient supply chains across the world. Our Ai powered technology backs some of the leading enterprises globally.

Responsibilities:

• Respond to customer questions and issues via phone and email.
• Help the customer on live interactive phone calls to resolve issues questions.
• Lead the customer initiative from the support process acting as the primary customer liaison/point of contact.
• Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services.
• Generate support tickets and transcribe voicemail content and add as text in the corresponding support tickets.

Skills:

• Good interpersonal skills
• Good computer skills
• Proven experience in CRM

Job Type: Full-time

Salary: ₹12,000.00 – ₹16,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Speak with the employer
+91 9971014332