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Rigel Networks Hiring for IT Helpdesk Network Support L2 Job at Mumbai Full Time
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Title: Technical Support L2- Partner Engagement (Helpdesk Technician) -Contract
Location: Mumbai
Good To Have Skills
network monitoring SonicWall, backup, VPN, Windows Server, Cisco, firewalls, Antivirus, layer2/3 switches
Must Have Skills
Desktop Support, Networking, Web browser troubleshooting, Office 365, Windows 10
Experience Level
2 – 5 Years
External Description
Below are pointers for external recruiters:
Continuous night shifts
Excellent Comm skills.
Troubleshooting of O365.
Rounds of interview:
Recruiter screening
Technical round 1
Manager Round
HR Discussion
Job Description
1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
a. Ping
b. DNS
5. Web Browser Troubleshooting
6. RingCentral Phone Systems
7. Excellent Communication Skills
8. Excellent Customer Service
9. Outlook Troubleshooting.
10. Third party application installation and troubleshooting (using reference guide)
External Skills And Expertise
Job Description
1. Troubleshoot Microsoft Office Products (O365)
2. Windows 10 desktop issues
3. Windows updates and driver issues
4. Basic concepts of networking
a. Ping
b. DNS
5. Web Browser Troubleshooting
6. RingCentral Phone Systems
7. Excellent Customer Service
8. Excellent Communication Skills
9. Outlook Troubleshooting.
10.Third party application installation and troubleshooting (using reference guide)
Job Types: Full-time, Regular / Permanent
Salary: ₹50,000.00 – ₹70,000.00 per month
Benefits:
- Internet reimbursement
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Night shift
- UK shift
- US shift
Ability to commute/relocate:
- Mumbai, Mumbai Suburban – 400072, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Experience:
- Network support: 2 years (Preferred)
- Office 365: 4 years (Preferred)
- Active Directory: 4 years (Preferred)
Speak with the employer
+91 7225072989