Resurgent Solars Hiring for Customer Relationship Manager cum Office Administrator Job at Jaipur Full Time

(Females Preferred)

1. Existing Clients/Projects:

• Act as a Customer Relationship Executive managing all existing clients and their day today issues with their solar plants and coordinate it with the maintenance & service team. Providing regular updates to the client about the status of the issue and ensure the issue is resolved as soon as possible.
• Coordinate with clients and provide them monthly performance reports & bill analysis.
• Inform clients about various offers/services the company is offering via calls/WhatsApp and on other necessary platforms as and when required.
• Maintain various records and collect data in excel sheets.

2. Ongoing Projects:

• Managing and coordinating of all the proceedings of the project and act as a point of contact among employees, clients, and the Director.
• Take regular follow-ups from the operations team and keep the client updated with the proceedings of the project via calls/e-mails/WhatsApp.
• Must have great leadership skills and encourage team to ensure work is delivered within a given timeline.
• Taking follow-ups from the client end for the payments as per the payment schedule and ensuring that all the payments are received in time.
• Coordinate with vendors for various goods and services and ensure that all the goods and services are delivered well before the deadline.
• Tracking and maintaining the complete documents related to the project including the DISCOM approvals, receipts, warranty cards etc.

3. Supporting Sales Team:

• Support sales team by creating user friendly and interesting proposals for potential clients.
• Inform potential leads about various offers/services the company is offering via calls/WhatsApp and on other necessary platforms as and when required.
• Tele-calling and educating the potential clients about the benefits of solar and efficiently fix meetings for the sales team.
• Maintaining records of the potential leads with all necessary data in excel sheets.
• Fetch contact details of various targeted clients and try to establish communication with them so that the sales team can take it forward.

4. Office Administration:

• Efficient in providing prompt support, in case the Director is unavailable.
• Screen and Direct phone calls and messages to the Director.
• Take up responsibilities like making travel plans, preparing itinerary, and managing calendars.
• Efficiently organize and computerize office filing system and enable smooth functioning of operations, whilst handling logistics, maintain calendars, and organize meetings.
• Streamline micro and macro level processes and coordinating with all the departments of the company.
• Proficient in research over internet and development.
• Maintaining the cleanliness of office premises with the help of housekeeping staff and keeping a record of it.
• Format the information for external and internal communication flow, and conduct constant follow-ups.

Minimum Requirements:

• At least 2 years of working experience as CRM/Admin
• Must be proficient in working with MS Word, MS Excel, and Google Sheets.
• Excellent verbal and written communication skills.
• Excellent Follow-up skills

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Durgapura, Jaipur – 302018, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Language:

• English (Required)