Repos Energy India Looking For Customer Success – Associate at Pune, Maharashtra Full Time

Job Code: RIIPL-73987

Job Locations: Pune, Maharashtra, India; Bangalore, Karnataka, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India

Required Experience: 1 – 3 Years

Skills: communication skills, proactive, empathy, Patience, go getter, soft skills, inter personal skills, operational sales

CUSTOMER SUCCESS ASSOCIATE (Inbound)

➢ Customer Success Associate would be a single point of contact for each partner so

that our Partner always have someone they can rely on to help them get what they

need.

➢He/she should be coordinating with the outbound Customer Success Team.

➢ He/she should be establishing & growing business & relationship with key

Partner/Customer and managing day to day interaction with assigned partners & customers.

➢ He/she should also have a demonstrated ability to think strategically about business,

technical challenges.

What will you be doing?

➢ Help manage customer, partner & operator of assigned zone/territory.

➢ Work closely with internal stakeholders (Sales, Service, Development Team, etc.)

➢ Help manage daily order execution (Order placement, assignment, delivery &

payments).

➢ Work closely with Partners to ensure they are successful using Repos E-commerce.

➢ Prepare and give reviews to the senior management team.

➢ Onboarding & Training Partners/Operators & Customer on E-commerce

➢ Maintaining Customer/Partner Data

How will you achieve this role?

➢ Strong communication Skill

➢ Proactive

➢ MS-Excel & Power Point Presentation

➢ Customer Service Expertise

What is required?

➢ Significant experience in key account management.

➢ Demonstrated ability to engage and influence Partners & customers

➢ Strong Presentation skill and ability to articulate E-commerce concept to

Partner/Customer

➢ Ability to work effectively in a start-up Environment

Company Introduction

Repos is working on the latest and largest IoT innovations of the India and taking it to the world.

We are using these Repos innovations to create an E-commerce of Energy, starting with Diesel at doorstep.

Starting from 2017, Repos Energy is creating a difference in 350+ cities.