Reliance Industries Limited Looking for Service Desk at Mumbai, Maharashtra, India Full Time

We are the force behind the meteoric rise of India’s leading telecom operator Jio with 400 Million+ customers. We have powered an exhaustive list of digital apps & services delivering functionality, usability, engagement, scale, and loyalty. Our solutions serve both B2C and B2B customers and encompass an end-to-end 5G solution, AI/ML platforms, cloud-native OSS platforms, and sophisticated BSS solutions. Headquartered in Navi Mumbai, Maharashtra, Jio offers innovative services in the Media & Telecommunications industry. Visit Jio Platforms for more details.

Job Overview

We are seeking a Junior Service Desk professional to join our team in Navi Mumbai. As a Full-Time employee, you will play a crucial role in providing customer service and technical troubleshooting support to our clients. This position requires a passion for solving problems and delivering exceptional service to ensure customer satisfaction.

Responsibilities

Key Responsibilities:

• Service Desk Call taking profile.

Respond to the issues ed by customer predominantly through voice and emails, chat, etc.

Identify, investigate, and diagnose the issue.

Provide resolution to customer based on in scope processes.

Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group.

Achieve defined targets.

L1 Support for Resident, Non-Resident Guests & Belvedere

L1 Support for Hotel Staff for Team Internet

Wi-Fi assistance for Hotel Events/Conferences.

Qualification And Work Experience

Qualification: B.Sc. / BE /B Tech

Work experience: Fresher -2 Years

Excellent verbal and written communication skills with email etiquette and customer service skills

Good Analytical skills

Basic knowledge of IT infrastructure, Tools and network

Proficient in Ms Office

Willing to work in Rostered shifts as per project requirement.

Competencies /Expertise Required (Functional & Behavioral)

• Systematic problem-solving skills, with the ability to think.
• Excellent in analytical thinking for translating data into informative visuals and s.
• Adaptable to change.
• Quick Learner Open learn and work on new technologies and products

If you are interested please share below mention details :

• Location
• Preferred location
• Current Co
• Experience
• Current CTC
• Expected CTC
• Notice Period
• Offer in Hand
• Highest Education
• SSC %
• HSC %
• Graduation %
• University Name

Email Id :[email protected]

Exp : Fresher to 1 year

Note: Training will be provided for 15 days

Payroll co. Quess Corp

Regards,

Ashwini Chakor