Relaxo Footwear Looking For Customer Care Assistant at India Full Time

Position Title: Customer Care Assistant

Department:
Retail

Work Location:
Retail Outlets

Grade:
S1/S2/S3

Travel Required:
No

Reporting to:
Administrative:
Cluster Incharge

Reported by:
NA

Functional:
Cluster Incharge

Minimum Job Requirements

Educational Qualification:
12th

Experience:
0 – 2 yrs. of Retail assistant experience

Any additional requirement:
Purpose of the Position (Job Summary)

To ensure that customer needs are catered to in the Retail outlet.

Key Roles and Responsibilities

Financial

Responsible for achieving sales target

Keeping track of daily expense within own area of work, to ensure cost is kept under control

Customer Oriented

Assisting customer in the selection and purchase of product

Highlighting special promotions to customers

Handling customer complaint in professional and diplomatic manner, escalating to ROI when required

People Oriented

Collaborating with Helpers to meet the sales target

Internal Business Process

Keeping the shop floor clean and tidy at all times

Keeping merchandise in an orderly and neat fashion

Checking the inventory listing with actual stock and sharing discrepancy with the ROI

Competencies

Technical/Functional

Behavioral

Selling skill

Product Knowledge

Computer Knowledge – E.g. Billing

Customer Focus

Collaboration

Result Orientation

Adaptability

Grooming

Key Result Areas

Quantitative

Qualitative

Sales Achievement (Achievement against Targets.

Growth Value (Growth Against Last Year Respective Month)

Audit Report

Stock maintenance – backend and Display

Customer Service

Store cleanliness and display

Key Stakeholder Management

Internal

External

Cluster Incharge

ROI

Helper

Customers