RegisterKaro Looking for Customer Service Representative at Gurugram, Haryana, India Full Time

Job Title – Customer Service Representative

Job Location – Sector 20, Gurugram

Need Immediate Joiner

Key Responsibilities:

– Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

– Provide accurate information regarding products, services, and policies.

– Troubleshoot and resolve customer issues effectively, ensuring high levels of customer

satisfaction.

– Document customer interactions and maintain detailed records of inquiries and resolutions in

our CRM system.

– Collaborate with other departments to address customer concerns and implement solutions.

– Stay updated on product knowledge and company policies to provide accurate information.

– Identify opportunities for improving customer service processes and contribute ideas for

enhancements.

– Participate in training sessions and team meetings to continuously improve

skills and knowledge.

Qualifications:

– Any Graduate will be preferred.

– Previous experience in customer service or support roles is a plus.

– Excellent verbal and written communication skills.

– Strong problem-solving abilities and attention to detail.

– Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

– Proficient in using CRM tools .

– A positive attitude and a passion for helping others.