Redrob by McKinley Rice Looking for Information Technology Service Delivery Manager at Mumbai, Maharashtra, India Full Time

“Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.”

Employer: Inventa

Position: Service Delivery Manager

Years of Experience: 10+ years

Community Location: Mumbai

Employment Type: Full Time

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Company Overview (https://mckinleyrice.com/)

McKinley Rice is not just a company; it’s a dynamic community, the next evolutionary step in the world of professional development. Spiritually, we’re a hub where individuals and companies converge to unleash their full potential. Organizationally, we are a conglomerate composed of various entities, each contributing to the larger narrative of global excellence.

Redrob by McKinley Rice: The Next Frontier in Professional Development

Propelled by a substantial 4-million-dollar pre-seed investment from top venture capitalists in Korea, Redrob emerges as McKinley Rice’s latest venture, marking a new chapter in our expansion. Proudly introducing Redrob—a groundbreaking AI platform—we’re set to redefine professional development.

Going beyond traditional academic measures, Redrob embodies our commitment to nurturing talents and bridging the gap between industry demands and professionals’ aspirations. Fueled by our funded growth, we’re poised to revolutionize recruitment and assessments, ensuring candidates are not just academically proficient but also industry-ready.

Redrob is the cornerstone of our vision to catalyze the formation of A-grade teams for organizations. Through seamless recruitment processes, we aim to be the indispensable right hand, facilitating the creation of high-caliber teams that surpass industry standards.

Know Inventa Pvt. Ltd. (https://inventadigitech.com)

Inventa is a leading Network & Security Service provider partner and Data Center Services entity over in-house or cloud platforms that cater to enterprise IT needs at a large scale by utilizing its best breed of processes, methods, techniques, and expertise to deliver the best. The Modus operandi of Inventa is; “Partner clients with cutting edge solutions that serve today’s problems, support over future challenges and remain trendy in terms of offering latest technology stack, keep clients high on changing market dynamics and killing competition”. We are privately held, owned by our founders, and our headquarter is in the Financial Capital of India, Mumbai.

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How to become a part of Inventa Pvt. Ltd. and enjoy the benefits:

❖ Step 1: Fill in the application form and register via RedRob.

❖ Step 2: Clear the interview process.

❖ Step 3: Be a part of the team at Inventa Pvt. Ltd.!

EXPERIENCE

Duties you’ll be entrusted with:

• Manage all operations related to IT infrastructure and service delivery.
• By understanding business cycles, you will ensure that recurring business processes run smoothly.
• Manage demand from users for IT services and supervise the delivery.
• As a strong technician, you will provide technical leadership, and create and manage infrastructure plans and standards according to the IT strategic plan and roadmap.
• Manage implementation and enhancement of IT infrastructure projects.
• Manage change initiatives properly and in a systematic manner to ensure the availability, performance, and reliability of the systems impacted by change.
• You will organize, supervise, and develop the Helpdesk and Infrastructure teams.
• You will escalate to the senior manager any new request that is not part of the standard catalogue of services.
• You will communicate to Top manager with efficiency and accuracy any progress and/or delays,
• As a decision-maker, you will decide what technologies will be adopted to meet future business needs, prioritize project, assemble project team, assign resource allocation, select vendor, recommend to buy the IT systems using approved IT budget, etc.
• Serve as the primary point of contact for all project stakeholders, including clients, vendors, and internal team members.
• Define project objectives, requirements, and deliverables in collaboration with senior management and other key stakeholders.
• Coordinating the deployment of the agreed solution.
• Develop detailed project plans, schedules, and track progress against those plans throughout the project lifecycle.
• Maintain correct project time frames, estimates, and status s.
• Provide process improvement recommendations that are based on best practices and industry standards.
• Evaluate complex situations using diverse sources of information.
• Facilitating communication between different departments within a company, making sure other project workers stick to company guidelines.
• Holding regular technical team meetings to help address any questions or challenges regarding upcoming projects.
• Determining and defining clear deliverables, roles, and responsibilities for all staff members.
• Analyzing, planning, and developing scheduled projects
• Measure performance using appropriate project management tools and techniques.
• Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels.
• Create and maintain comprehensive project documentation as per IISO standards

Expectations from you:

Basic Requirements

• 10+ years of relevant experience
• Bachelor’s degree (B.Sc / M.Sc., / BE in Electronics & Telecom / IT / Computer Science, or BMS/BBA preferred)
• Exceptional communication, negotiation, and interpersonal skills.
• The candidate should be CCNA, CCNP Certified
• Self-motivated and ambitious with a drive to succeed.