Redbricks School Hiring for Hiring IT Helpdesk technician for our own school at Ahmedabad, Gujarat Full Time

· Serve as the first contact with customers who need technical assistance via the phone or email

· Perform troubleshooting using different diagnostic techniques

· Troubleshoot, diagnose, and resolve technical hardware issues.

· Determine the best solution based on the issue and details provided by customers

· Provide quick resolution and excellent service to the team members.

· Redirect unresolved issues to the next level of support personnel

· Provide needed information on IT products or services

· Follow-up with team members

· Provide feedback on processes and make recommendations on areas to improve

· Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting

· Record events and problems and their resolution in logs

· Pass on any feedback or suggestions by the team members to the respective HOD’s

· Identify and suggest possible improvements on procedures

· Keep record of all the IT resources issued to different team members

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Morning shift

Experience:

• total work: 2 years (Preferred)

Speak with the employer
+91 9925746711