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Red Hat Software Hiring for Customer Support Specialist Job at Pune Full Time
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About the job:
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist to join us in Pune, India. In this role, you will be the first point of contact for Red Hat customers who need help using our products. Support requests will come via telephone, web ticket, or chat. You will need to investigate the problem, and work closely with our Technical Support Engineers, to find a resolution. You will study for professional certifications like Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Engineer (RHCE), and receive lots of work based training. As your career at Red Hat progresses, you will learn to solve a wide range of issues on your own.
What you will do:
- Communicate with Red Hat customers regarding technical support
- Work with Red Hat enterprise customers across the globe on 24×7 basis that requires work in different shifts periodically
- Diagnose, troubleshoot, resolve, and escalate issues
- Work as a collaborative team member, and put the customer first and be keen to proactively find solutions
- Research customer issues, and record information in our knowledge base for future use
- Be committed to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in your own time
What you will bring:
- Experience in IT, gained either through relevant education or work experience
- Exceptional customer service skills, with experience working in a customer facing environment
- Passion for problem solving and investigation, coupled with the ability to critically analyze complex issues
- Ability to multitask, prioritize, and work under pressure
- Excellent verbal and written communications skills
- Some experience using Linux is a plus
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About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.