Raw Indigo Limited Hiring for Online Customer Service Job at Mumbai Full Time

What we do
Our business is e-commerce for products on different online platforms

Job Role
You’ll be part of the Customer service team where you will deal with customer queries online, manage online account health through positive feedbacks, etc.
You’ll also:

• Answer customer queries on various platforms such as eBay, Amazon and website
• Be the voice of the customer and shape how we support business and customer friendly shopping
• Make sure the customer queue is effectively managed, ensuring timely customer responses and prioritization as required
• Be able to escalate when there is an aggrieved customer and service from the team has not been satisfactory
• Part of the team able to meet query deadlines

What you’ll bring

• Customer friendly
• Excellent computer skills and knowledge
• Ability to build and maintain effective relationships & trust
• Excellent organisation and time management skills
• Sound judgement, initiative and ability to self-manage with flexibility
• Diligence and commitment to following through and resolving problems
• Excellent written communication skills to answer queries
• Must have minimum TWO years Experience in online customer service (currently use xSellco)

Expected Start Date: 24/1/2022

Job Type: Full-time

Salary: From ₹330.00 per day

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Work Remotely:

• No