RACV Hiring for Reservations Agent – Group Job at Orissa Full Time

When it comes to the perfect escape to the Gold Coast, RACV Royal Pines Resort is the destination of choice. Our award winning resort is home to luxurious accommodation options, authentic culinary experiences, event spaces to cater for up to 1800 people and a championship golf course!!

An exciting opportunity has become available to join our front office team, as a Reservations Agent, part-time.

As a Reservations Agent, you will play a key role and be responsible for handling all reservations for guests, groups and conference bookings. In this busy role, you will build and maintain guest relationships by responding to and anticipating their needs. You will be motivated and hardworking with a “can do attitude” which will see you thrive in the role.

Your key responsibilities will be to enter booking information, handle enquiries, complete pre-arrival checks, follow up late arrivals or cancellations, general revenue through upselling, repeat business and promoting inhouse services & amenities, communicate with internal stakeholders, and support the business with planning.

The successful candidate must possess excellent administrative and organisational skills, computer literacy and the ability to deliver superior quality customer service. Knowledge of Opera is highly desirable, in addition to your prior experience gained in a hospitality environment.

Your ability to work effectively unsupervised and possess an understanding of sales and problem-solving techniques are essential to this role.

Our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:

RACV’s objectives are to deliver valued benefits to its Members and their communities by informing and advising them, representing Members’ interests and providing them with assistance when in need by delivering excellent products and services in our fields of motoring, mobility, leisure, assurance, social wellbeing and the home.

Situated just a short drive from Surfers Paradise, RACV Royal Pines Resort has stunning views of the Gold Coast skyline and the hinterland. Royal Pines is home to luxurious accommodation options, authentic culinary experiences, versatile conference and event options catering for small and large events and international sporting facilities.

Guests enjoy onsite leisure facilities that include a championship golf course, a multi-purpose sporting field, training and international tennis court facilities, One Spa, One Lifestyle Fitness Centre, wedding chapel, swimming pool, children’s water park and playground facilities.

You can learn more about our resorts at racv.com.au/travel-leisure/racv-resorts.

Submit your application with a cover letter + resume.

Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.