Qubeta community Solution private limited Hiring for Customer Relationship Manager at Kolkata, West Bengal Full Time

Job Responsibilty

Retention Specialist Responsibilities: · Communicating with customers and sales representatives.· Analyzing customer behaviour.· Gathering information about customer complaints.· Developing aggressive retention strategies based on customer feedback.· Negotiating with customers to renew contracts and retain business.· Meeting with the sales team to propose customer retention solutions.· Writing and presenting customer behaviour reports.· Building positive relationships with customers and business associates.Retention Specialist Requirements: · Bachelor’s degree in sales, marketing, or related field.· 1+ years experience in a similar role.· Excellent customer service skills.· Strong conflict resolution skills.· In-depth knowledge of sales and marketing software.· Ability to remain calm and professional in stressful situations.· Advanced communication and interpersonal skills.· Empathy and patience.· Advanced organizational skills.Job Type: Full-timeSalary: Up to ₹29,152.00 per monthSchedule:Day shiftSupplemental Pay:Commission payPerformance bonusQuarterly bonusYearly bonusEducation:Bachelor’s (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Work Remotely:NoSpeak with the employer+91 8984289642