Qognify Hiring for Professional Services Support & Deployment Engineer Job at Bangalore Full Time

Qognify is a leading global player in the physical security market. Being headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel, and the United States, as well as sales and support offices around the globe.

Qognify solutions include video management, video, and data analytics, and PSIM/ Situation Management solutions deployed in financial institutions, transportation agencies, airports, seaports, utility companies, and city centers, and to secure many of the world’s highest-profile public events.

Qognify is looking for Professional Services Support and Deployment Engineer to join our Professional Services Team in Bangalore, India. This position is an onsite client role.

Install and configure Qognify software and hardware solutions remotely and at the customer’s site, while following defined methodology, processes,

system requirements, and customer-specific needs

Deploy software on-site or remotely as part of new Projects

Own/handle and lead the resolution process for the cases raised by our customers

Ability to create Dashboards (Qlik sense) and NPrinting reports

Ability to perform log-level analysis

Handle the communication between R&D and Customer

Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved

Experience working as a customer support engineer, deployment engineer, or in software testing

Experience in support processes and configuration control

Demonstrated problem-solving, troubleshooting, and analytical skills

Work successfully in a strong team environment

Willing to be on call roughly a week per month

Customer-facing skills

Excellent communication skills (English)

Excellent documentation skills (English)

Onsite presence

Availability to travel internationally as well when needed

Technical Requirements

Servers

Microsoft Server Installation and Configuration – IIS, SNMP

Microsoft Security – Active Directory, Security Policies, Hardening, Encryption

Qlik Sense products and NPrinting Tools – Dashboard & Reporting

Disaster Recovery – Clustering, Geo-Clustering

Server Hardware – HP, Dell, IBM

Virtual Servers – VMWare – ESX, VSX Clusters, VMotion

Citrix Servers – Configuration and Optimization

SQL

Microsoft SQL Server Installation and Configuration

Experience with DBs and T-SQL scripting: queries, functions, stored procedures, DB maintenance (MS SQL)

Networking

Networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN).

Cisco CCNA certification is a plus

Troubleshooting – sniffers and various other Network Testing and Analysis tools