Qognify is a leading global player in the physical security market. Being headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel, and the United States, as well as sales and support offices around the globe.
Qognify solutions include video management, video, and data analytics, and PSIM/ Situation Management solutions deployed in financial institutions, transportation agencies, airports, seaports, utility companies, and city centers, and to secure many of the world’s highest-profile public events.
Qognify is looking for Professional Services Support and Deployment Engineer to join our Professional Services Team in Bangalore, India. This position is an onsite client role.
Install and configure Qognify software and hardware solutions remotely and at the customer’s site, while following defined methodology, processes,
system requirements, and customer-specific needs
Deploy software on-site or remotely as part of new Projects
Own/handle and lead the resolution process for the cases raised by our customers
Ability to create Dashboards (Qlik sense) and NPrinting reports
Ability to perform log-level analysis
Handle the communication between R&D and Customer
Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved
Experience working as a customer support engineer, deployment engineer, or in software testing
Experience in support processes and configuration control
Demonstrated problem-solving, troubleshooting, and analytical skills
Work successfully in a strong team environment
Willing to be on call roughly a week per month
Excellent communication skills (English)
Excellent documentation skills (English)
Availability to travel internationally as well when needed
Microsoft Server Installation and Configuration – IIS, SNMP
Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
Qlik Sense products and NPrinting Tools – Dashboard & Reporting
Disaster Recovery – Clustering, Geo-Clustering
Server Hardware – HP, Dell, IBM
Virtual Servers – VMWare – ESX, VSX Clusters, VMotion
Citrix Servers – Configuration and Optimization
Microsoft SQL Server Installation and Configuration
Experience with DBs and T-SQL scripting: queries, functions, stored procedures, DB maintenance (MS SQL)
Networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN).
Cisco CCNA certification is a plus
Troubleshooting – sniffers and various other Network Testing and Analysis tools