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Information Technology
Provenir Inc Hiring for Director of Information Technology Job at Bangalore Full Time
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Who We Are
Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you!
What You’ll Do
The Director of Information Technology will engineer and operate world-class Collaboration, Productivity, Desktop Support, VPN/Network services and Corporate Systems to the employees of Provenir striving to provide the most seamless experience for our global workforce. This role is able to work remotely.
Essential Job Functions
- Lead and manage a team of IT Systems Engineers distributed globally with full responsibility for hiring, training and performance management.
- Engineer, implement and operate the best-in-class Productivity and Collaboration Tools including Slack, Zoom, Jira/Confluence, SSO and Google Workspace
- Provide a globally responsive IT Helpdesk service to resolve technical issues based on published SLAs
- Communicate, demonstrate, and teach new technologies and procedures to newly onboarded and existing employees
- Build and maintain corporate networks, both in corporate offices as well as public cloud providers
- Build and maintain VPN solutions and endpoint protection software
- Schedule and manage vulnerability scans with responsibility for all Corporate Systems remediation
- Build and perform asset management functions ensuring Provenir employees have the best tools to do their best work
- Engineer, implement and operate a Corporate Workflow solution via Service Bus Integration, Data Warehousing and Business Intelligence to automate and support business operations
- Implement and manage all physical and logical security solutions ensuring full compliance with PCI/SOC2/ISO27001 standards
- Build and operate incident, change and problem management solutions ensuring full transparency, tracking, and reporting of issues through the appropriate tools and processes
- Manage company-wide communications and regularly brief internal stakeholders on IT strategy, roadmap, and KPIs/Metrics
- Continuously identify and remediate recurring issues by improving technology, tools, processes, and training.
- Create and maintain a single source of content for KB articles, training, and company-wide communications
Qualifications, Strengths and Skills
Experience-7+ years providing outstanding customer support for IT software and hardware
Education-Bachelor’s Degree in computer science/related field or equivalent experience & technical certifications
- Expert ability to analyze and trouble shoot computer, network, and application issues
- Expert knowledge of: Corporate LAN/Wi-Fi Networks, Video Conferencing and Managed Print Services
- Expert knowledge of: Windows/MacOS, Microsoft Office, Client VPNs, Smartphones & Tablets, Microsoft Active Directory and Dell/Apple hardware repair
- Expert knowledge of: AV/Security software and corporate backup/restore systems
- Expert network engineering skills, both on corporate and cloud platforms
- Excellent communication and interpersonal skills (must have the ability to build and maintain relationships at all levels)
- Exceptional customer service/client facing skills
- Excellent follow-up and follow through skills
Our employees are our top priority, we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave along with retirement benefits to plan for your future.
At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.