ProofHub (Product of SDP Labs) Hiring For Customer Care Executive at Chandigarh, Chandigarh Full Time

Responsibilities and Duties

• Become an expert in leveraging the application to solve our clients’ problems.
• Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
• Contribute to a self-service knowledge base of common customer inquiries.
• On-board new clients onto the system – train new users on how to use ProofHub and identify usage scenarios for ProofHub.
• Support customers in finding the best ways of implementing ProofHub in their business environment.
• Conduct user acceptance testing of pre-release product to ensure high product quality. Interface between the client base and Engineering team.
• Pro-actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
• Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using ProofHub.

Required Experience, Skills and Qualifications

• Zero to three years experience at a Business-to-Business organization in Marketing, Customer Support, or Professional Services.
• Experience in Product Support will be a plus.
• Must have experience in providing support/demos to international clients.
• Detail oriented, process driven thinker with relentless follow through.
• Demonstrated ability to craft personal, succinct, professional emails to business executives.
• Willingness to go the “extra mile” for the customer while being patient, professional, and consultative.
• Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills.
• Good knowledge of SaaS platform basics and enterprise software space overall.

Benefits

1. 5 days working.

2. Product Based Company.

3. Fun environment.

4. Medical Benefits.

5. Favourable location: IT Park, Chandigarh.

6. Team Outing and Tournaments on regular basis.

Job Type: Full-time

Experience:

• Product Support: 1 year (Preferred)
• International clients handling: 1 year (Preferred)
• giving demos: 1 year (Preferred)

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested