North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064
Position Role Type:
Customer Service Representative and Order Owner, Spare Parts Services
HR Level: P3
Job title: Principal Specialist- Customer Service
Number of positions to fill: 2
Direct supervisor ing to: Manager – ICC
Workday Job Code:
Who We Are
At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across a diverse portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are inspired to go beyond.
What are our expectations?
Pratt & Whitney Canada supports over 13 000 operators with more than 40,000 active spare parts. In the Spare Parts organization, we manage the relationships with key worldwide customer accounts, while deploying processes and mechanisms to anticipate and respond to their specific needs.
We are looking for a Customer Service professional who will act as the focal point of contact for one or multiple major customer accounts. Additionally, this professional could work in conjunction with a shop provisioners to pre-order certain parts. If you are customer oriented, like a dynamic work environment and have significant customer service experience, this opportunity is for you.
You will be responsible for the communications as well as the long-term relationships with the customers that will be assigned to you. You will work directly with customers, with limited supervision and you will work with many internal teams so that you can offer a world class experience to this demanding customer base. This will require a strong ability to lead through influence, find solutions and build consensus among multiple stakeholders.
What Your Day To Day Will Look Like
The tools you need to be successful
Other Competencies Required
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms