Powermax Fitness Pvt ltd Hiring for Customer Service Manager Job at Mumbai Full Time

Jon location : DN Andheri , Mumbai

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team’s objectives and sales goals are met.

· Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

· Setting up and maintaining a service desk and evaluating its efficiency.

· Resolving service desk problems and improving service methods to increase the service desk’s productivity and customer service.

· Monitoring department issues and client complaints to create methods to lessen recurring issues.

· Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.

· Maintaining strong relationships with manufacturers, dealers, and sales representatives.

· Helping to train new employees in company procedures.

· Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes.

· Maintain a positive attitude while leading a team of 20 or more service Associate’s in an efficient and productive manner

· Manage all external service providers and review yearly contracts as needed to be able to maximize profitability

Service Manager Requirements:

· A bachelor’s degree in business, administration, or related field.

· Previous sales and management experience may be advantageous.

· Strong Product industry knowledge.

· Excellent leadership, communication, and customer service skills.

· Computer literacy and good organizational skills.

· Strong creative thinking and problem-solving skills.

The ability to work under pressure and handle stress

Expected Start Date: 15/11/2021

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 5 years (Preferred)

Work Remotely:

• No

Speak with the employer
+91 8208284523