POSTLOG LOGISTICS SERVICES PRIVATE LIMITED Hiring for Customer Service Representative Job at Bhāgalpur Full Time

Job summary
About company : Our company is a leading placement organization which provides services to their customers according to their manpower requirements. We deliver our services to the customer according to their requirements.
We need a Customer Service Representative in our company.

Responsibilities and Duties

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Required Qualifications, Experience and Skills

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Good communication skills.
• Skills of MS office
• Experience working with customer support

Benefits

• PF
• ESIC
• MEDICAL
• INSURANCE
• TA
• DA

Job Type: Full-time

Salary: ₹12,000.00 – ₹15,000.00 per month

Schedule:

• Day shift