Porter Looking for Manager- Supply lifecycle at Bengaluru, Karnataka, India Full Time

Porter: Creating Impactful Journeys

At Porter, we’re not just passionate about improving productivity; we’re on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that’s poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We’re not just solving problems; we’re addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you’re ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We’re not just building a brand; we’re creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what’s possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Role Overview:

We are seeking an Experience and Supply Lifecycle Manager to play a pivotal role in understanding customer and market sentiments, driving effective communication strategies, and ensuring partner satisfaction. The ideal candidate will gather frequent feedback to gain insights into customer needs, conduct competitor analyses to inform strategic decision-making and oversee communication and training initiatives for new and existing partners. Additionally, he/she will be responsible for monitoring and publishing s on tickets raised by partners and customers, as well as tracking core retention metrics to optimize partner retention efforts.

Roles and Responsibilities:

• Gathering Customer Insights: Proactively gather feedback from partners to understand their needs, preferences, and pain points. Utilize insights to drive strategic initiatives aimed at enhancing partner satisfaction and loyalty.

• Competitor Analyses: Conduct frequent competitor analyses to identify market trends, benchmark against industry standards, and inform strategic decision-making processes.

• Communication and Training: Develop and implement effective communication and training programs for new and existing partners to ensure clarity, consistency, and alignment with company objectives.

• Monitoring Ticket s: Monitor and publish s on tickets raised by partners and customers, analyzing trends, identifying areas for improvement, and implementing corrective actions as needed to enhance partner support processes.

• Core Retention Metrics Monitoring: Track core retention metrics such as churn rate, partner lifetime value, and partner satisfaction scores. Develop strategies to improve retention rates and enhance overall partner experience.

Skills:

• Strategic Thinking: Ability to think strategically and translate insights into actionable strategies to drive business growth and partner satisfaction.

• Data-Driven Mindset: Comfortable working with data and utilizing analytics tools to extract meaningful insights. Proficiency in SQL or similar data querying languages is preferred.

• Good Team Player: Collaborative mindset with the ability to work effectively in cross-functional teams and communicate complex ideas clearly to diverse stakeholders.

• User Empathy: Strong empathy for customers and partners, with a deep understanding of their needs, pain points, and motivations.

• Effective Communication: Excellent verbal and written communication skills to convey complex ideas effectively and build strong relationships with internal teams, partners, and customers.