Playto Labs is an early-stage angel funded startup by IIT Kanpur alumni, working to make kids future-ready through play. We are building toys, games and curriculum where kids can learn through play. Within a year of launch, we have paying customers from 33 countries and are working on a large international opportunity. The current core team at Playto Labs has earlier built Skyfi Labs where they developed 100+ experiential learning products for UG level students, authored papers in experiential learning and won awards. Those products have paying customers from 67 countries and are rated 4.6+/5 on Google and FB with 1000+ reviews. With such a background, the team is now working on building highly engaging learning-by-doing products for kids. Playto Labs has raised a round of funding from some amazing angel investors who have built and exited startups successfully. Most of them invested after first becoming customers of Playto and seeing how the product is impacting their own children.
The role is to
Represent the customer in all aspects of the business
Present the perspective of customer in internal meetings involving business and product decisions
Ensure a great customer experience
Day to day responsibilities include:
Communicating with customers via phone and email.
Speaking to customers to understand their goals and requirements and providing inputs to the business and product teams
Solve student issues, questions, and concerns
Ensure all the commitments to the customers are met by coordinating with various internal departments
Maintain accurate data of all aspects relating to the customers
Excellent written & verbal communication skills
Empathy to understand customer needs and pains
Experience in communicating with customers on phone, email, chat or SMS.
Writing clear and concise emails and very good at using other communication channels
Adaptable in a fast-paced, start-up environment