Full Job Description
About PhonePe
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
About the role
Looking for a Senior Ops Analyst-Finance to support the management of the day-to-day business. The Core responsibility of the role will be for handling day to day business operations and improving operational processes. This position requires strong multitasking skills, attention to detail, positive professional attitude, and ability to work in a team environment and ensure smooth daily operations.
Responsibilities:
Responsible for handling day to day business operations with external and internal stakeholders
Able to define and execute the Process for the areas under your ownership
Should have a sound understanding of requirements gathering to dig into any campaign/offers.
Develop and maintain deep knowledge of all PhonePe offer products and features 5.
Conduct/participate in calibration sessions and help ensure alignment across all team members
Strongly focused on execution
Ability to meet deadlines
Attributes of an ideal candidate:
Well versed with campaign life cycle – Invoicing and collections.
Experience in collection with a high volume of customers and invoices
Have worked earlier in designing/execution of a campaign requirement
Review invoicing data for accuracy and ensure compliance to customer requirements
Complete customer follow-up to ensure the receipt of invoice and payment expectations
Provide feedback to management regarding late paying customers
Detail oriented with the capacity to organize and prioritize among multiple projects
Loves to work with data; can analyze trends/deviations, derives meaningful insights and effective plans
Assist in resolving customer disputes, sometimes working with other internal groups
Exceptional commitment towards customer experience/ Business operations
Should have a well-developed capacity to embrace change with consistent positivity and an appropriate sense of urgency
PhonePe Full Time Employee Benefits
Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.