You are responsible for
Responsible for upkeep of multiple environments – OnPrem, OnCloud
Collaborates with development teams to manage code releases on production
Supports troubleshooting during staging/production operations and keep the concerned stakeholders informed
Defines and enhances existing operational procedures and processes
Has full scope responsibility for diverse, complex, multiple and potentially internal and external tool sets /infrastructure elements /platforms
Shares applied knowledge and new trends/concepts across teams
Inspires and manages diverse teams and creates consensus across key stakeholders
Serves as a primary point of contact when there are P1 customer issues/escalations
Communicates customer issues with operations team and devises ways of improving the customer experience, including resolving problems and complaints
Contributes to operations information and recommendations to strategic plans and reviews;
Prepares and completes action plans, implements production, productivity, quality and customer-service standards
Resolves problems, identifies trends and provides feedback to development
Establishes operational excellence via multiple sources of initiatives
You are a part of
Serviceability R&D focuses on serviceability engineering and provides SW solutions in the space of Serviceability Platform, Analytics Solutions Platform and Remote optimization. We develop software to install, diagnose, service and monitor medical devices. We also offer tools and methods for the creation and sharing of device diagnostic knowledge using latest technologies.
We work with BIU R&D groups, Service Innovation groups, Philips Research, Field and Remote Service Engineers & Specialists to develop the right tools, applications and mechanisms for serviceability.
To succeed in this role, you should have the following skills and experience
10-12 years of experience
Worked in Kanban approach, Scrum teams, operations earlier
Minimum 1-2 years of people management
Must have at least 7 years of experience working on operations – infrastructure, application support & monitoring (24*7)
Knowledge of Devops
Experience of working in ITIL based environment
Good understanding of benchmark software engineering practices
Good to have – Certified Scrum Master, ISO certification
Handson working experience managing Onprem/cloud based environments
Technical skills in windows/Linux/VMware/AWS preferred
Excellent verbal, presentation and written communication skills
Conflict Management and Decision Making
Excellent oral, written and interpersonal communication skills
Critical Thinking and Problem Solving Skills
Influencing and Leading
Should have excellent collaborative skills with an ability to interact with Partners in a multisite environment
Highly productive and flexible to take additional responsibilities
In return, we offer you
A chance to serve a bigger purpose. At Philips, our mission to improve the lives of 3 billion people per year by 2030, and everyday we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients drive us. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs. Our business provides unique opportunities to develop cutting edge enterprise software solutions and deliver meaningful solutions in the healthcare space and this new position is a unique opportunity to shape the next generation solutions we are developing.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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