Full Job DescriptionRole: Desktop Support Engineer I
Location: Pune, India
Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA.
Position Summary:
The Desktop Support Engineer I is responsible for the effective delivery of high quality basic desktop support services to the Perforce internal user community.
Responsibilities:
Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
Provide installation, configuration and support of desktop computers, peripheral equipment and software
Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment
Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner
Perform routine updates of desktop hardware and software
Rebuild, configure and repair desktop equipment as needed
Research IT purchase requests, obtain approvals, request PO’s, and receive / distribute equipment
Conduct annual hardware/software inventory
Perform annual license updates and routine database updates of antivirus software
Provide IT support at Perforce events and company meetings as needed
Provide backup support for the Perforce Security system (Stanley)
Deliver daily updates on status of current tickets, open issues and projects
Requirements:
2-year computer-related degree or a minimum of 2-4 years’ experience required in a heterogeneous environment (Windows, Mac, Linux)
Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise
Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software
Highly motivated self-starter – able to work quickly and independently with minimal supervision
Ability to communicate clearly and concisely, both orally and in writing
Strong sense of achievement and willingness to contribute to a dynamic team environment
Familiarity with VMWare and virtual machines a plus
Working Conditions and/or Physical Demands
Must be able to lift 50-100 pounds
If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!
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