Full Job DescriptionAbout Perfomatix:
Perfomatix is a fast growing technology company with operations in the USA, Singapore, India, and Australia. We are a group of technology enthusiasts, innovators, and disruptors sharing a common goal of building a world-class product engineering company. We provide our customers with unparalleled access to world-class technology and innovation to help customers ranging from startups to enterprises to innovate in their area of business.
As an IT Quality Manager, you will be working in the Quality Management department, managing quality in projects realized for our customers worldwide or internal improvement projects. In this position you will have the following responsibilities:
Managing quality of projects or services performing software development, software
integration or applications maintenance in diverse lifecycle phases from pre-sales activities
through delivery until the post-production support
Development of quality documentation related to projects or processesProviding guidance and quality related education to projects and servicesEnsuring project documentation is kept and organized in a structured wayProviding Knowledge Management to the teamsManaging Customer Satisfaction and facilitating actions leading to satisfaction improvementIdentifying and managing improvements in projects (Continuous Improvement)Auditing: carrying on internal audits of project health and managing the corrective actionsDeploying quality related measurements and setting up daily, weekly or monthly reporting in
processes or projects (KPI Dashboards)
Interacting with Project Management and Top Management to determine root cause of
issues and pushing for changes in projects or organizational improvements
Job requirements:
The following are a must:
Prior experience and knowledge of software development process / SDLC (please describe in
CV)
Prior experience in quality management, project management, process management or in
operations positions for business or corporate processes (please describe in CV)
Knowledge of some of problem-solving techniques (e.g. Lean, Kaizen, Six Sigma, 5W,
Control charts)
Risk management experiencePassion to improve qualityBusiness communication skills, including confronting Top Management, and ability to
influence others
Masters’ degree, preferably technical/quality management or management basedPower user level knowledge of Microsoft Excel and PowerPointFluency in written and spoken English
Following will be an advantage:
Experience and/or understanding of frameworks and models such as Process Management /
Business Process Management, Project Management, Agile Management, CMMI, PCMMI
Certification in: Project Management (e.g. CAPM, PMP, IPMA C/D, Prince), Agile (e.g. CSM,
PSM, Agile PM, Safe), DevOps, BPM or BA, Lean Six Sigma, ISO 9001 IA, ISO 27001 IA, ISO
20000 IA or other Quality Certifications
Internal auditor experience in ISO 9001 or ISO 20000 or ISO 27001 or ISO 14001Experience in audits or assessments or Continuous Improvement techniquesKnowledge of issue tracking and tickets tracking tools such as JIRA, GitLab, ServiceNow, BA
tools
Change Management experience