PepsiCo Hiring for Deputy Manager – HR Ops at Hyderabad, Telangana Full Time

Full Job Description
Auto req ID: 253010BR

Job Description

The HR Operations Senior Analyst will be responsible for key responsible for employee services processes and transactions to be completed for EC and global tools based on the agreed service catalog and SLAs with the support of a team of 5 HR Ops Coordinators. The role will be responsible to ensure high quality and efficient transactions and customer interactions and analytics for the work assigned and will leverage required HR systems and tools to meet the process requirements based out of the India GBS site. The Analyst would also be responsible for the data audit including AACT , D&Q for the Sectors.
The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service

4.0 Accountabilities
List in priority order the main accountabilities/deliverables of the role. These should be statements of the primary responsibilities of the incumbent. At the end of each statement, identify whether the role is accountable for making decisions, being informed, providing consultation or executing actions relative to the accountability as given below: Provide 7-10 accountability statements in this section. Also note other relevant jobs or groups that are impacted by the accountability.

Run the AACT & DQ report & work to reduce the errors on weekly basis by correcting the same
Run report on Data analytics is conducted to address the data issues. Work with GHROPS team to solve those erros (DRM Tool)
Run & Manage payroll mismatch error for the NA Sectors
Conduct audit on Interface between EC & SAP & other downstream tools & ensure same is fixed basis tickets from the Sectors (Interface Management )
Support approve the workflow as requested by the HR & Sector
Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
Identify gaps between downstream tools , ensure same is corrected
Work with GBS team & Sectors on the mass up load of the data as per agreed SLA’s
Review Change Request forms & work with the Sectors on the system intergrations / new EC structure
Identify and implement service delivery and process improvement opportunities in the assigned process
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated

Qualifications/Requirements

5.0 Key Skills/Experience Required
Identify any differentiating expertise required for success in the role.

HR Shared Services process and SLA management experience: 8 years
Service management and ticket management system experience
Customer orientation
Process management and continuous improvement with a focus on optimization and productivity
Ability to work with different geographies and cultural experience sensitivity

6.0 Differentiating Competencies Required
Identify any differentiating behaviors, leadership skills or soft skills required for success in the role.

Min. 7 years in a large scale global HR Operations/Shared Services environment
Strong communication skills
Team management Scope and Scale
Demonstrated track record of strong service delivery
Technical / Functional Skills & Knowledge of HR Tools and Interfaces

Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular