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Paytm Hiring for Customer Support – Inbound & Email Support Job at Noida Full Time
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About Us: Paytm is India’s leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma
About the team:CST team handles all the queries of the customer and specialize in resolving them . We take care of the KYC and payment related issues..
About the role: Ops and Support
Expectations/ Requirements
Superpowers/ Skills that will help you succeed in this role
Why join us
Compensation:If you are the right fit, we believe in creating wealth for you
Title:Operations – Customer Support – Inbound & Email Support
About Us: Paytm is India’s leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma
About the team:CST team handles all the queries of the customer and specialize in resolving them . We take care of the KYC and payment related issues..
.
About the role: Ops and Support
Expectations/ Requirements
Ensure an excellent customer experience by responding to problems as they arise.
Ability to handle customer query and escalations telephone calls. – Ability to work in a fast-paced, multi-skill work environment.
Ability to work in rotational Shift
Maintaining Weekly Roster, Attendance, and Team data
Superpowers/ Skills that will help you succeed in this role
- Minimum 3 year of experience in Operations
- Excellent Communication skills both Written & Verbal
- Strong analytical and problem-solving skills.
- Excellent in MS office – excel, power-point .
Why join us
- A collaborative output driven program that brings cohesiveness across businesses through technology
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager
Compensation:If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!