Full Job DescriptionWho we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Job Description Summary: What We Are Looking For: We are currently seeking Program Managers with experience in Agile program management, product launch management, transformation and change management, and organizational dynamics to be part of PayPal’s Identity Platforms Portfolio. PayPal’s Identity Platform’s vision is to securely connect everyone on the planet to financial services. Our mission is to be the Identity Platform that provides secure and frictionless access to all PayPal products and connects customers effortlessly. You will be responsible for creating and launching end to end solutions on a world class Identity platform for 300M+ consumers and 25+M merchants across the globe. This position will be an individual contributor role.
Job Description:
What You’ll Do:
As a Program Manager at PayPal, you will:
Drive the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.
Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.
Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.
Partner closely with Product Owners, Product Development teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges.
Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management.
Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.
Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required.
Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement.
Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams in order to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.
About You:
You have worked in a program manager role for 10+ years of experience.
You have relevant experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.
You have a track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
You know how to develop effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred.
You have a strong technical acumen and strong voice for the customer across the program delivery lifecycle.
You have a good knowledge of project management process, project management software tools, templates and management techniques.
You have experience with different software development methodologies including the agile development methodology such as Scrum.
You are successful in developing program/project level artifacts to support a major software implementation program with concurrent releases.
Key competency requirements:
An inherent bias to action
Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude
Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast paced, changing environment
High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
Sharp business judgment, detail oriented yet able to always see the “big picture”
Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders
Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently
Ability to adapt, be flexible and responsive to dynamic situations
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.