Job Responsibilty
Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Job Description Summary: Small and Medium Businesses (SMBs) are the are the lifeblood of society, representing ~50% of global GDP, they are a critical part of PayPal’s business. The PayPal SMB team sets the global commercial priorities for how we help SMBs to sell more effectively using PayPal’s platform, by helping define differentiated value propositions and effective sales, servicing, and marketing strategies, and unlocking new growth opportunities via partnerships and new product development. The High Value SMB team is part of the Inside Sales organization. The team is responsible for growing and protecting our most important SMB customers across top international markets. They are help merchants solve frictional events and drive cross selling / upselling of PayPal products. Through analytics and trigger based targeting – the team is required to solve problems quickly and drive customer success. As team leader you will be required to recruit, coach, maintain a high-performance sales force who operate across multiple markets and time zones. This person will have a good understanding of the needs of small and medium businesses and challenges they face when growing with PayPal. They will have to work effectively with cross-functional teams to support HV growth objectives and provide world class support to our most valuable SMB customers.
Job Description:
Responsibilities
Accountable for the financial performance of the HV SMB portfolio
Identify risks and opportunities based on Merchant feedback
Lead, coach and manage a team across various timezones
Analyze Country wise portfolio performance metrics , and derive actionable insights
Work with team on Revenue maximization and Churn management initiatives.
Partner with key cross functional stakeholders to unblock barriers for SMBs (E.g. Risk, Compliance)
Develop a holistic plan on upskilling the team with sales and customer success training
Manage capacity planning and allocation of resource to key workstreams on a weekly basis
Propose changes to strategy and tactics to improve performance, or in response to changing market conditions
Work with internal stakeholder to review and enhance existing sales process to help sales representatives shorten the sales cycle.
Skills/Experience
BA or BSc degree with 6+ years work experience in the Payment industry, Financial Services, eCommerce, Retail. MBA is a plus
Experience as a first line leader in a revenue generating environment
Ability to develop sales strategy and identify key prospects for pipeline building
Pipeline management expertise, and experience with Salesforce
Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.
Experience in leading and influencing large cross-functional teams to a clear outcome
Demonstrated ability to simplify complex topics while not losing sight of details
Strong executor and ability to inspire a team
Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
Very strong customer focus, naturally including customer perspective in plans, decisions and actions
Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
Excellent written and oral communication skills
A strong team player with great interpersonal and cross cultural skills
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.