Pathfinder International Hiring for Information Technology Manager Job at New Delhi Full Time

Pathfinder Overview

Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. As a global health organization with locally led, community-driven programs, we support women to make their own reproductive health decisions. We work with local partners to advance contraceptive services, comprehensive abortion care, and young people’s sexual and reproductive rights in communities around the world—including those affected by poverty, conflict, climate change, and natural disasters. Taken together, our programs enable millions of people to choose their own paths forward.

Summary: The Regional IT Manager oversees the support and operation of the IT environment of multiple assigned locations within their region, to ensure critical systems and applications are available to support business operations, while maintaining a high degree of customer satisfaction. Working with in-region IT staff, the Regional IT Manager ensures IT team is meeting service level agreement with organization. Responsible to keep the standard response and quality of service for all IT support and for trend analysis and well as monitor and administer IT teams work in the specified zone. The Regional IT Manager is also required to work directly with senior IT management in strategic planning and implementation of systems to support the mission.

Key Job Outcomes:
1. IT Team Project Management: Work with regional IT teams to attain set standards and objectives. Train and monitor local IT staff to maintain service levels. Coordinate application implementations and upgrades. Build and maintain relationships with all IT units to ensure that goals are understood and met. Build and maintain cohesive local IT teams.
2. IT Operations: Responsible for ensuring regional IT teams are giving proper support to end users. Identifying gaps in support or support consistency and developing gap-closing measures with Global Technology Manager.

3. Systems Administration: Administers and supports systems and country teams’ infrastructure in close coordination with Pathfinder’s US Information Technology Unit and Pathfinder’s global IT standards. Ensures timely backups of all necessary systems data is been performed. Ensures high standards of systems availability across a range of physical conditions as budgets allow. Coordinates with U.S. for disaster recovery planning. Support to implements LAN and WAN public and private networks in project Country offices.
4. User Systems: Supports IT Staff in zone, coordinate regionally all upgrades and maintenance software ensuring that all workstations are virus free, Repairs and troubleshoots hardware issues as needed.

5. IT Communications and Administration: Ensures timely coordination and communication of specific program requirements, needs and initiatives with Pathfinder US Information Systems Unit Director and Global IT Services Director. Coordinate with IT’ teams in region to follow up on ongoing country specific IT support to ensure SLA is being followed.

6. Information Systems: Works with Pathfinder U.S. for the development, implementation, training and support of Pathfinder worldwide systems, including intranet and knowledge management systems including: Microsoft Office 365, Serenic, DHIS2, and others.
7. Project Management and Participation: Leads, manages or participates in cross functional project teams.

8. Process Efficiencies: Identify and assists with projects automation, integration

and improvements to ensure efficient use of IT resources.

9. Vendor Relationship Management: Provides oversight and support to any outsourced or partnered business relationship. Identify potential vendors as needed.
10. Change Management: Provides appropriate change management practices to oversee the development, design and implementation of new processes, applications and changes to existing computers systems and software packages.