Palo Alto Networks Hiring for Senior Technical Writer – Prisma Cloud Code Security at Bengaluru, Karnataka Full Time

Full Job DescriptionCompany Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

As a member of the Prisma Cloud Technical Documentation team, which is a part of the Product Management function, you are integral to delivering the best product experience. In the role of a technical writer supporting the Code Security module, you will be working closely with product and engineering teams to create the documentation that helps developers and security teams ensure end-end security during the application development lifecycle.

You will be actively involved through all stages of the software release life cycle and the tactical activities of documenting and evangelizing the shift left capabilities on Prisma Cloud. In this role, you will plan, schedule, research, write, and edit content to help customers protect and secure their infrastructure earlier in the software development and application lifecycle. Your effort in producing detailed and engaging content will directly contribute to helping our users adopt the Code Security module, and generate fewer calls to our support organization. If you have a can-do attitude and take pride in creating exceptional documentation in the form of user guides, integration guides, in-app instructions, API reference, and developer guides, we invite you to join a team that strives to deliver high-quality content, in a creative, fun, and inclusive atmosphere.

Your Impact

Create and organize quality content (written, visual, multimedia), and deliver it on schedule with product releases.

Collaborate with other stakeholders to set up, configure, and deploy the product and new features to understand the end-to-end workflow.

Develop a deep understanding of the product to document real-world examples that helps users solve their security assessment and enforcement capabilities throughout the DevOps process.

Identify content gaps and address them as needed with best practices, workflow enhancements and troubleshooting information to help users with complete, clear, and accurate documentation.

Follow processes and style guidelines to ensure a consistent and cohesive voice across all documentation, and implement feedback to improve content quality.

Own the authoring and publishing processes to make content accessible to our users.

Be a customer advocate and embed yourself in a winning team that is enabling secure outcomes for developers and cloud security practitioners and providing visibility with a single pane of glass.

Qualifications

Knowledge of cloud computing platforms, cloud native infrastructure (such as Kubernetes, CFT, Terraform), and shift left security use cases such as Infrastructure-as-code (IaC) security, secret detection, drift detection, Git dependency files checking.

Experience with VCS systems like GitHub, GitLab, BitBucket etc. and CI/CD pipelines in systems like Jenkins, AWS CodePipeline, CircleCI is a plus.

5-7 years experience with topic-based writing and creating content from scratch to clearly explain the why and how to.

A hands-on approach to the technology and products being documented.

Keen to learn new technologies quickly, and work in a fast-paced environment.

Experience collaborating closely with other writers to deliver shared objectives. Strong team player with good communication, organization, and interpersonal skills.

Experience using Git and GitHub for source control. Authoring experience with DITA and Markdown.

A proactive and open-minded attitude toward solving problems and delivering results.

Additional Information

The Team

To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that.

This team provides the behind-the-scenes support for our products by being a source of information for our Systems Engineers, staying on top of the environment we sell in and helping to implement technical solutions based on our clients’ feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.