Orange Hiring for Sr Engineer Server Manageemnt at Delhi Full Time

Job Responsibilty

Ensure High availability of customers’ IT Infrastructure managed
Perform Incident, Problem & Change Management using assigned Tools
Ensure compliance to agreed SOW’s
Handle Technical Escalations received from Customer
Create SOP’s ensuring compliance to Service Level Agreements (SLA) and train iternal teams
Troubleshoot High Severity incidents & Provide RCA
Take initiatives in learning new Technologies & Tools
Co-ordination with customer on Incident resolutions & closure
Assist in MIS & Dashboards
Document technical procedures and work instructions
Ensure High availability of customers’ IT Infrastructure managed
Perform Incident, Problem & Change Management using assigned Tools
Ensure compliance to agreed SOW’s
Handle Technical Escalations received from Customer
Create SOP’s ensuring compliance to Service Level Agreements (SLA) and train iternal teams
Troubleshoot High Severity incidents & Provide RCA
Take initiatives in learning new Technologies & Tools
Co-ordination with customer on Incident resolutions & closure
Assist in MIS & Dashboards
Document technical procedures and work instructions

about you

MCSE / MCSA / MCP certification for Windows,
Certified ITILv3 Foundation – Preferred
VMware Certification
CCNA certification would be an advantage
Knowledge of storage technologies ( SAN/NAS) would be an advantage

additional information

5+ years Experience in Server Monitoring & Administration in Windows & VMware
Excellent Hands-On Experience in Installation,configuration & Troubleshooting of Operating Systems
Good Knowledge & experience on Back-up, Restore technologies
Excellent Administration Concepts, Event Log Monitoring ,Analysis, Troubleshooting and resolution methods on Operating Systems
Designing Implementation and Administration of Operating Systems
Knowledge & Exposure on Virtualisation using VMware /Hyper-V
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .
Exposure to quality standards ISO 20000 & 27000

department

Sales & Marketing Asia Pacific

contract

Regular