CONTEXT OF THE SERVICE / PROJECT :
In the OBS group, Engineering provides expertise and support for the hosting platforms to external & internal business customers.
Responsible for Level 3 expert who is Proficient in Linux Open source OS’s, RedHat Linux, KVM, Ansible, Shell Scripting. Git, Jenkins, Docker, kubernetes, AWS, Azure, IAAS, and PAAS
level 3 operations support required :
incident management support
problem management support
technology watch (study, documentation)
vendor technical relations
product release management (validation & documentation)
training of Engineering products to other teams such as implementation, operations, Pre-Sales, and Solution & Marketing
Presales support to each LOB
Develop Solution proof of concept
Project build & integration support (TTM or customer project)
Key Result Areas
Quality of support and ensure availability of Cloud and Devops services as per client’s agreement
Meet Customer Satisfaction ( CSAT )
Proficient in knowledge Transfer/Sharing and performing L2 Handover tasks.
Effectiveness of Solutions/Support.
Validation of new Products and Major Releases related to Cloud Systems with subsequent documentations
Validate the customer requirement & work on the customer design & Prepare the Low Level Design
Provide support to the Pre-Sales teams for validating the build process
Build & Integration support for TTM and complex customer projects
Perform the initial Deployment and Validation of Operating System, ,hypervisors (baremetal) on Cloud Infrastructure.
Follow ITIL Compliance
Contribution towards Problem Management Process
Level 3 (L3) Support
Root Cause Analysis Reports on Critical and Major incidents
Communication with all the Stakeholders
Knowledge Base and Known Error Database
Technical Skills (PRIMARY):
Expert administration & troubleshooting skills on Cloud OS platforms such as Linux & Open Source Linux OS, RedHat, Ansible, Git, Shell Scripting, Docker and Kubernetes
Cloud infrastructure ( IAAS and PAAS )
File system and Cloud Driver Management .
Strong Troubleshooting skills
Skill to Design & Implement complex configurations
Strong communication skills
Good interpersonal skills
Should be a team player
Primary Skillset & Activity
Linux Open source Operating System, RedHat OS.
Solid experience in Shell & Perl scripting,
File system Management
Strong Troubleshooting skills
Linux Administration – Advanced
Skills on Public Cloud : AWS, Azure etc.
PKS, Jenkins, Git, Powershell
Orange Cloud for Business
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