POSITION SPECIFICATIONS
Role: Director – Program Management Office
Location: Any Metro in India (Gurgaon / Mumbai / Bangalore)
ing to: Vice President, Customer Success Services India
Objective of the Role:
Establish a formal Program Management office for CSS India, covering all functions of Customer Engagement life cycle including:
Actions
Key skills and competencies (Behavioural):
Overall experience of 20+ years with expertise in managing business by process than a person.
Sample metrics for Staffing and Resource Alignment.
Sample Delivery Tracking.
Sample Sales Metrics & Trend Analysis: