Full Job DescriptionThis specific position is with the Oracle Identity Management User Assistance Team. We have team members in India, the US, and the UK. We provide a variety of technical documentation, APIs, videos, tutorials, and other user assistance assets to customers who are using the Oracle Identity Management family of products, including Access Management, Governance, and DIrectory Services products and services. The products range from on-premises products, which can be installed in on-premises data centers or deployed as microservices to Kubernetes-based environments, to Oracle Cloud services, which are available on Oracle Cloud Infrastructure (OCI).
Candidates should have a strong technical aptitude and enjoy learning new technologies and developing user assistance solutions to a wide range of customer use cases and scenarios. We author most of our technical documentation in DITA; our tutorials are authored in Markdown. Our authoring and publishing tools and processes are supported by an internal Documentation Engineering organization that provides support to all contributors to Oracle Help Center (docs.oracle.com).
Writers in this position will typically be assigned to support the user assistance requirements for two or more projects, so it is important that they be able to balance a varied workload.There will be opportunities to become a domain expert in specific techonlogy areas and to work with a talented and diverse team of UA Developers, software engineers, product managers, and other project team members.
Writers should be able to lead and contribute individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.
Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8+ years of user assistance development or relevant experience.
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