opentext Hiring for Sr. Manager- Enterprise Content Management at Bengaluru, Karnataka Full Time

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Position Summary

This position develops, nurtures and manages a technology practice for the delivery of offshore consulting engagements as part of Professional Services. Actively engages with the Theater Practice Managers and CoE Consulting Lead in planning and establishing service offerings that enable us to leverage the benefits of a global delivery model for our PS engagements. Drives the development and implementation of sales & delivery collateral and builds required competencies to ensure delivery readiness. Ensures quality, cost effectiveness and customer satisfaction on PS engagements. Leads the identification and packaging of reusable artifacts that enable the practice to drive greater efficiencies in our service offerings. Key metrics for successful performance include utilization management, on-time and on-budget delivery of engagements and harvesting of assets.

Key Responsibilities

Establish Service Offerings & Ensure Capability Readiness

Develop sales and delivery collateral such as onsite-offshore work break down structures, estimation models, project plans, deliverable templates and reusable delivery artifacts for the targeted service offerings

Integrates industry and technical knowledge to collaborate with the services sales team to qualify opportunities, assist in proposal development and review the scope, estimates and resource plans

Engage with key stakeholders to understand and implement delivery processes, roles & responsibilities, standards, tools and quantitative measurement criteria to drive continuous improvement

Leverages customer experiences and technical expertise as input to develop and articulate solutions to the practice and the broader Services community.

Develop and execute training plans to ensure staff members have the required competencies to deliver the expected results

Monitor staff performance and provide coaching, counseling, and motivation to maximize business performance

Delivery Oversight of Consulting Engagements

Engage with the client facing Project Manager to clarify the scope, budget, engagement success criteria and plan staffing

Ensure that engagement success criteria and risk mitigation plans are clearly articulated to key stakeholders, monitored regularly and met

Develop communication plans and ensure effective collaboration with the globally distributed team

Participate in weekly project status calls with the Project Manager to track progress and acts as the 1st level of escalation on delivery matters

Monitor budget & staffing needs, ensure compliance with delivery processes & standards and present weekly RAG reports on delivery engagements to key stakeholders

Develops trusted relationships with services sales, Theater Practice Managers and project managers and leverages these relationships to solicit feedback and drive necessary improvements in service offering positioning, engagement model and overall delivery effectiveness

Builds and maintains relationships with Engineering and Support organizations to enable broader efficiencies in rapidly resolving issues as part of delivery engagements as well as providing feedback to these organizations on potential improvements in our products

Operations Planning & Reporting

Participate in weekly pipeline reviews, utilization tracking, staff planning and delivery quality assessments

Participate in quarterly forecasting, head count planning and management reporting

Drive hiring, retention, staffing and resource utilization

Competencies / Skills

Strong grasp of the principles of Enterprise Content Management systems in general & Documentum in particular and the value proposition it offers to customers

Broad technical knowledge of application and system architecture, enterprise integration methods, relational databases, and object oriented languages

Deep specialization in the technology areas related to the Practice

Proven ability to lead, motivate and direct a multi-disciplinary team of architects and consultants to achieve business targets

Strong people management skills including managing conflicts, motivation teams for improved performance, and guiding the career development of individuals

Outstanding skills in planning, problem solving and disciplined execution

Excellent communication skills and an ability to present complex technical topics in a manner business stakeholders can easily understand methods

Knowledge of Documentum is highly desired

Experience in financial planning and budgeting

Experience in the full SDLC lifecycle with extensive project management experience

PMP / ITIL / Six Sigma certification preferred

Experience

10+ years with minimum of 3 years in project leadership / management role

Education

University graduates in technical or management discipline

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.