Full Job Description
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity:
Provides technical and consultative assistance on engagements involving implementing the OPENTEXT Documentum product suite for our world-wide customers. Understands customer requirements, conducts detailed technical design, determines level of effort & implementation approach, performs installation, development & integration and prepares technical documentation. Key responsibility is to assist the project manager and other senior staff as part of consulting engagements to evaluate client needs, assess implementation options, propose appropriate solutions and ensure delivery quality. Capable of performing assigned tasks with minimal supervision. Provides assistance and guidance to junior staff members in solving technical implementation issues.
You are great at:
Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all times
Support and report to engagement project manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures
Establishes relationships with client technical counterparts. Participates in client meetings related to solution scoping and planning. Assist in the creation of proposals that address current and evolving client requirements
Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach
Perform installation, development, configuration, integration and testing activities. Collaborate with senior staff and the engagement project manager as required during difficult customer situations. Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations
Perform code reviews and periodic quality checks to ensure delivery quality is maintained
Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
Provide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions to customer personnel when authorized by management
Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements
Acquire OPENTEXT Proven Certification in Documentum Content Management, administration, programming, development
What it takes:
5 + years of experience with Bachelors in Engineering discipline (or) Bachelors in Science with Masters in Computer Applications
Excellent grasp of Documentum Life Sciences Suite and the value proposition it offers to customers
Must have recent development experience in LSQM, LSRD, eTMF or SSV
Solid understanding & experience in GxP, eCTD, GAMP and delivering validated applications (21 CFR Part 11)
Knowledge of Regulatory Affairs, RIM, Compliance and Validation, Quality assurance/systems and life sciences and pharmaceutical industry in general.
Working knowledge of various flavors of Unix (AIX, Solaris, Linux etc) and Windows operating systems
Solid understanding of application architecture design principles, design patterns, database modeling and service oriented architectures
Knowledge of systems architecture design & planning utilizing physical and virtualized environments
Proficient in techniques for performance testing and tuning RDBMS query performance
Good understanding of internet protocols, network and application security methods
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email [email protected]. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA) , Equal Employment Opportunity and Employee Polygraph Protection Act