Full Job Description
Bangalore, KA, IN
OPENTEXT – THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity:
The OpenText ECM Technical Specialist team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the ECM (Enterprise Content Management) suite of products within customer environments.
You are great at:
The successful candidate will be working in a highly functioning team consisting of Technical Specialists that work effectively together to reach a common goal.
1. Identifying and resolving customers’ issues in a timely manner via telephone support and written correspondence.
2. Managing customer relationships and clearly documenting all interactions within the CRM application.
3. Providing suggestions for alternate support options for customer issues that are not related to Open Text’s products.
4. Testing of Open Text product issues within various environments for validation and solution purposes.
5. Reporting software bugs and customer suggestions to SME.
What it takes:
Has in-depth understanding of how StreamServe works
Ability to understand product integration with 3rd party applications in complex environments
Has advanced technical skills to offer advanced troubleshooting methods like
Memory/core dump analysis
Network traffic analysis
Ability to troubleshoot, within support scope, customization issues and rule out product issues”
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.